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Job Postings

Please, check back regularly for updated job postings. Additional available jobs can be found on the career services bulletin board, located on the first floor of the main building.

May 13, 2013

Position: EAM - Rooms
Company: Marriott International
Job Location(s):  New Orleans, LA
Start Date: As soon as possible
Employment Term: Regular
Employment Type: Full Time
Starting Salary Range:    unknown
Required Education:  Associate Degree
Required Experience:  2 to 20+ years
Required Security Clearance:  None
Related Categories: Hospitality/Hotel/Resort, Management and Supervision
Position Description EAM - Rooms
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

Functions as the strategic business leader of the property's Rooms department. Responsible for planning, developing, implementing and evaluating the quality of property's rooms. Position works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms operations meet the brand's standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment to the owner and company.

Education and Experience

  • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR

  • 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

CORE WORK ACTIVITIES

Leading Rooms Team

  • Champions the brand's service vision for product and service delivery.
  • Communicates a clear and consistent message regarding departmental goals to produce desired results.
  • Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
  • Monitors and promotes room rates, specials, and promotions at the residence.
  • Review all out-of-order rooms daily with respective departments to determine most current status and estimated date for return to room inventory.

Managing Profitability and Revenue Goals

  • Analyzes service issues and identifies trends.
  • Works with Rooms team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution.
  • Reviews and audits expenses (e.g., departmental/divisional profits, payroll expenses, rooms' expenses, cost per occupied room, previous day's occupancy and room revenues).
  • Conducts weekly meetings with divisional managers and review all information pertinent to the week's business.
  • Prepares monthly, quarterly and yearly Rooms Division financial forecasts.
  • Prepares annual capital expenditures report.
  • Monitors Rooms operations sales performance against budget.
  • Reviews reports and financial statements to determine Rooms operations performance against budget.
  • Coaches and supports operations team to effectively manage occupancy and rate, wages and controllable expenses.
  • Compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

Ensuring and Providing Exceptional Customer Service

  • Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer.
  • Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
  • Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
  • Coordinates and communicates event details both verbally and in writing to the customer and property operations.
  • Creates an atmosphere in all Rooms areas that meets or exceeds guest expectations.
  • Responds to and handles guest problems and complaints.
  • Uses personal judgment and expertise to enhance the customer experience.
  • Stays available to solve problems and/or suggest alternatives to previous arrangements.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
  • Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Ensures that employees understand expectations and parameters for Room duties.
  • Monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
  • Anticipate sold-out situations/and know how many rooms are overbooked. Assist in locating alternative accommodations for guests and assist in "walking" guests, following hotel policies and procedures. Follow-up the next day to ensure that guests are welcomed back to the hotel in accordance with hotel policies and procedures.
  • Review resumes for arriving groups; follow up with all departments to ensure preparations are made for arrivals.

Managing and Conducting Human Resources Activities

  • Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
  • Interviews and hires employees.
  • Ensures employees are treated fairly and equitably.
  • Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings).
  • Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
  • Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
  • Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
  • Solicits employee feedback, utilizes an "open door policy" and reviews employee satisfaction results to identify and address employee problems or concerns.
  • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
  • Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
  • Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
  • Identifies talents of direct reports and their teams, and assists with their growth and development plans.
The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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Company: SGS North America
Location:  Lake Charles, LA 70601

POSITION TITLE: Laboratory Technician / Chemist - Savannah
Job Requisition Number: US03434
Application WebSite: http://jobs.sgsna.com/job/Lake-Charles-Laboratory-Technician-Chemist-Savannah-Job-LA-70601/2588399/?feedId=40&campaignId=3&utm_source=maximus&utm_campaign=J2W_Maximus
Details:
Primary Responsibilities
Responsible for assisting and performing a wide range of chemical and physical analyses on petro fuels and chemicals
Reporting to
Oil, Gas & Chemicals (OGC) Services, is a division of SGS, is the market leader in independent inspection, testing, verification and specialized technical services to the Oil, Gas and Chemical industries.
SGS is much more than just a place to work. It's a place where you can put your innovative thinking and business skills into high gear and grow.....
For complete information about this job, please visit http://v2.maxoutreach.com/job.aspx?1506096

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Company: SGS North America
Location:  New Orleans, LA 70112

POSITION TITLE: Technical Specialist - St. Rose
Job Requisition Number: US03435
Application WebSite: http://jobs.sgsna.com/job/New-Orleans-Technical-Specialist-St_-Rose-Job-LA-70112/2590673/?feedId=40&campaignId=3&utm_source=maximus&utm_campaign=J2W_Maximus
Details:
Primary Responsibilities
Responsible for performing technical audits for external clients and SGS laboratories to ensure that all guidelines are meet for specific laboratories and conducted in compliance with the governing body, public or private regulations and methods, needed for said facilities such as, but not limited to: ISO, ASTM, GLP, Individual QAP/QAM, Client specific checklists, etc.
Reporting to
Oil, Gas & Chemicals (OGC) Services, is a division of SGS, is the market....
For complete information about this job, please visit http://v2.maxoutreach.com/job.aspx?1506689

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Company: SGS North America
Location:  New Orleans, LA 70112

POSITION TITLE: Petroleum Inspector - New Orleans
Job Requisition Number: US03437
Application WebSite: http://jobs.sgsna.com/job/New-Orleans-Petroleum-Inspector-New-Orleans-Job-LA-70112/2592791/?feedId=40&campaignId=3&utm_source=maximus&utm_campaign=J2W_Maximus
Details:
Primary Responsibilities
Responsible for dosing and injection of specialty chemicals additives into, but not limited to vessels, barges, shore tanks, terminals, and pipe-lines, in and around the New Orleans, LA area.
Reporting to
Oil, Gas & Chemicals (OGC) Services, is a division of SGS, is the market leader in independent inspection, testing, verification and specialized technical services to the Oil, Gas and Chemical industries.
Join a leader - SGS is much more than just a place to work....
For complete information about this job, please visit http://v2.maxoutreach.com/job.aspx?1507400

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Windsor Court Hotel logo

JOB POSTING
05/03/2013

 (Note: All positions are full-time positions unless otherwise indicated)

 MANAGEMENT POSITIONS

Guest Services Manager (1)

Position Overview: Fulfill all supervisory duties of the Guest Services department to include valet, concierge, bell, club lounge and door staff. Ensure that all guest services staff is fulfilling their job functions appropriately. Address and resolve all customer problems in an efficient and effective manner. Ensure the overall management of the guest lobby area including cleanliness and conditions at all times.

Position Requirements: Minimum of 5 years of progressive experience in a hotel or related field.  Guest Service experience at a supervisory level in a luxury environment preferred. Ability to work a flexible schedule. Excellent customer service, written and verbal communication skills. Excellent mathematical skills. Strong organizational skills. Must be computer literate. High School Diploma or equivalent.

Executive Chef (1)

Position Overview: The successful candidate will be responsible for overseeing all culinary and kitchen operations including The Grill Room, Suite Service, Spa Cuisine, Poolside, Polo Club Lounge, Cocktail Bar, Club Lounge, Stewarding and the banquet food operation. Candidate must have administrative including controlling food cost and labor costs. Excellent team building skills, a "hands-on" leadership style and a positive discipline mantra. Will be responsible for departmental staffing, training and scheduling. Creativity, communication, cleanliness and attention to detail are essential.

Position Requirements:

Previous experience as an Executive Chef in a 4-Star 4 Diamond Hotel is preferred. Must have 8-10 years experience in kitchen covering all aspects of cooking. Must be a strong leader, communicator and trainer. Must have experience in the administrative side of the kitchen including associate counseling and documentation skills. Must have extensive knowledge of food products, standard recipes and preparation as well as knowledge of control systems that will assure quality and portion consistency. Must have extensive knowledge of menu development, marketing and cost control. Must possess a high level of creativity and high quality standards. Excellent communication skills, both verbal and written.         

Housekeeping Manager (1)

Position Overview: Fulfill all supervisory duties of the Housekeeping and Laundry departments and assume managerial responsibility in the absence of the Director and Assistant Director of Housekeeping. Ensure that all Housekeeping and Laundry personnel are fulfilling their job functions Appropriately. Address and resolve all customer problems in an efficient and effective manner. Ensure that all lobbies, guest corridors, service areas, linen closets, restrooms and storage areas are in clean and tidy condition at all times. Must be flexible to work in all areas of Housekeeping to include AM/PM Service, Laundry and Uniforms.

Position Requirements: Minimum of 4 years of housekeeping or laundry experience at a supervisory level preferred. Ability to work a flexible schedule. Excellent customer service, written and verbal communication skills. Excellent mathematical skills. Strong organizational skills. Must be computer literate. High School Diploma or equivalent.

NOTICE

It is the policy of Windsor Court Hotel to employ the most qualified individuals. Promotion from within will be given priority whenever possible thus providing for growth, advancement, and increased responsibility for the Windsor Hotel employees.

EQUAL OPPORTUNITY EMPLOYER

Windsor Court hotel is an equal opportunity employer and a drug free workplace and does not discriminate against associates or job applicants on the basis of race, religion, color, sex, age, gender, national origin, disability, veteran status, or any other condition protected by applicable state and federal laws, except where a bona fide occupational qualification applies.

EMPLOYMENT AT-WILL

Windsor Court Hotel associates are employed at will. In other words, if employed, you are employed for an indefinite period and are subject to termination at any time, for any reason, with or without cause or notice. You may, therefore, terminate your employment at any time for any reason. The at-will nature of employment will not be altered by any oral or written presentation, or any representations during the pre-hire interviews, discussions, or recruiting materials. The hotel operates 24 hours a day, 7 days a week and 365 days a year therefore to support team members and to exceed our guest's expectations the hotel requires good attendance, impeccable grooming standards, energetic and positive attitudes. Most positions require individuals who can work varied hours, shifts, including holidays and weekends.

    E VERIFY             

The Windsor Court Hotel participates in E-Verify.

FOR MORE INFORMATION

If there are questions regarding positions listed, the application process, salary and/or job requirement specifics, please direct them to Human Resources.

 

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